Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• US orders take 3-10 business days to be delivered to you and we ship within 2 business days.
• International orders take 5-14 business days to be delivered via Carrier USPS and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• U.S first class shipping under $50 is $2.49.  Orders $50 and over qualifies for FREE shipping

• International orders will be charged for shipping depending on your chosen delivery method and country. 
• USPS shipping for international order ranges from $11.99 - $14.99 for orders less than $125. Orders $125 and up qualifies for free shipping.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Apple Pay, Google Pay, After Pay, Shop Pay.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 3 days Return & Exchange Policy for cosmetics that has been damaged during transit ONLY . 

We offer 7 days Return & Exchange policy for non-cosmetics products. PLEASE READ FURTHER!

• If a product, cosmetic or non-cosmetic product, gets damaged or was faulty upon a delivery - Please send pictures of damaged products. We will submit claim with carrier and once it’s approve, ship out new product. 

Timing: For cosmetics products ONLY, we have a 3 days Return & Exchange Policy since the day cosmetic item was received defective or broken. Customer must send an email with pictures of damaged product/s within 3 days of receiving product. We will submit claim with carrier and new product will be shipped out. NO REFUND

Timing: For non-cosmetics products,  we have a 7 days Return & Exchange Policy since the day item was received to qualify for an exchange/ refund. Item must be unused and unopened.

• NO. refund is issued only when item has been received meeting the criteria above. If item was received undamaged, refund will not be issued, nor is return accepted. ALL cosmetics sales are final. 
• Return/ Refund is only acceptable for non-cosmetic items, such as, mirrors, key-chains, and other products. There is a 7 days return policy for non-cosmetics products. 
• For returns or refunds,  please email info@gurlmeetsmakeup.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. In lost package situations, refund will not be issued.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Unfortunately we are not responsible for lost or stolen items. Once orders have left Gurl Meets Makeup, the package is in the care of the postal handler. Customer is required to submit a claim directly with courrier and follow their guidelines. Please call the customer service of courrier

-USPS customer service: 1-800-275-8777 

-Fedex customer service: 1-800-463-3339

Yes, we offer world wide shipping

For orders less than $125, shipping cost varies from $11.99 - $14.99. $125 and up qualifies for Free shipping.